Shipping Policy

Order Processing

Orders are typically processed within 2-7 business days after payment is successfully received.

Orders placed on weekends or holidays will begin processing on the next business day. During holidays, promotions, new product releases, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive tracking information using the email address or phone number provided at checkout.

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Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your order, shipping destination, and available carrier services.

Estimated delivery times shown at checkout begin after your order has been processed and accepted by the shipping carrier.

Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control may affect delivery times.

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Puffco & Electronic Devices

Electronic products, including Puffco devices, may be subject to additional carrier restrictions because they contain lithium-ion batteries.

Available shipping methods may therefore vary depending on the product and destination.

Where required by law or the shipping carrier, adult signature and/or age verification may be required at delivery. The recipient must meet all applicable age requirements and may be required to present a valid government-issued photo ID.

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Glass Products

We take additional precautions when packaging glass products. However, glass is fragile and may occasionally be damaged during transit.

Please inspect all glass items immediately after delivery.

If your glass item arrives broken or damaged, contact us within 48 hours of delivery and provide:

• Your order number

• Clear photos of the damaged item

• Photos of the shipping box

• Photos of the packaging materials

• A photo of the shipping label

Please keep the original box and all packaging materials until your claim has been resolved.

Claims submitted without sufficient photos or after the 48-hour reporting period may not be eligible for replacement or store credit.

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Apparel

Apparel is carefully inspected before shipment. Please verify your selected size, color, and style before completing your order.

Shipping charges are non-refundable unless the wrong item was shipped or otherwise required by applicable law.

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Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, or packages returned because of an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempt, additional shipping charges may apply before the order can be shipped again.

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Lost, Stolen or Missing Packages

Once tracking shows that an order has been delivered, please first check the delivery location, household members, neighbors, building management, or carrier before contacting us.

If tracking shows your package is lost in transit or has stopped updating for an extended period, contact us so we can assist with the appropriate carrier claim.

We cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier, except where required by applicable law.

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Puffco Warranty Claims

Certain Puffco electronic products may be covered by Puffco's manufacturer's limited warranty. Warranty coverage varies by product and generally does not cover glass components, normal wear and tear, accidental damage, misuse, or abuse.

Please retain your original order confirmation or receipt as proof of purchase for potential warranty claims.

Manufacturer warranty claims may need to be handled directly through Puffco in accordance with Puffco's current warranty requirements.

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Shipping Restrictions

We currently ship only to locations where the products ordered can legally and safely be shipped.

Some products or destinations may be unavailable due to federal, state, local, or carrier restrictions. We reserve the right to cancel and refund an order if we determine that we cannot legally or safely ship the product to the provided destination.

We do not knowingly ship products in violation of applicable shipping laws or carrier regulations.

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Returned or Refused Packages

Orders returned to us due to refusal, an incorrect address, failed delivery attempts, or failure to complete required age/signature verification may be subject to additional shipping charges.

Original shipping charges are generally non-refundable unless otherwise required by law.

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Questions About Your Shipment?

If you have questions about an order, please contact our customer service team and include your order number so we can assist you as quickly as possible.

By placing an order through our website, you acknowledge and agree to this Shipping Policy.